File a complaint or appeal

At MCM Housing, we value your feedback and take complaints seriously. If you have any concerns with our service or a decision we've made, we have a transparent and accessible process for handling them.

You can either:

• File a complaint: A complaint is an expression of dissatisfaction with the standard service we’ve provided. The person complaining (complainant) can be someone outside of MCM Housing that has interacted with us directly, like a customer or an organisation.
• File a neighbourhood complaint: A neighborhood complaint is when people in a community complain about behaivour that is bothering them, and they want the problem to be fixed or rules to be enforced.
• File an appeal: An appeal is when a tenant or applicant disagrees with a decision made by us that affects an application for housing or living arrangement and they are wanting this decision to be reviewed.

Please note that we want you to feel comfortable expressing your concerns without worrying about any negative impact on your tenancy or potential tenancy. If you are receiving support, making a complaint will not put that support at risk.

File a complaint or appeal